Customer Care Back Office Team Leader

Europe's market leader, Porsche Finance Group Hungary, headquartered in Budapest XIII., is currently seeking a new colleague to join the Department of Operational Leasing for the following position:

 Customer Care Back Office Team Leader

Your role:

• Inspire and lead the Customer Service Back Office team (11 members)
• Coordinate and supervise the team’s daily tasks
• Take responsibility for the comprehensive and efficient execution of tasks
• Support the Managing Director by preparing decision-making materials
• Ensure compliance with labor regulations and handle employee-related matters
• Actively and effectively participate in daily operational tasks (credit assessment, vehicle procurement, lease agreement closure, vehicle sales, penalty management)
• Participates in system development, prepares the specification required for development
• Knows, adheres to and ensure internal policies

Key requirements

• Degree in Economics or Finance (Bachelor's level or higher)
• Proficiency in the English language (level C1 or strong B2 with a focus on business communication) and native speaker in Hungarian
• Leadership experience in Customer Care or Client Relations
• Exceptional communication and efficient problem-solving skills
• User-level proficiency in computer skills, particularly with MS Office

Preferred:

What we can offer:

• Kind and supportive team, we are all-ears for new ideas
• We provide a long term, stable career opportunity with room for professional development
• Competitive remuneration package 
• We help your family with school starting support
• Extra benefits (free gym membership, health insurance, discount for eyeglasses purchase, free fruit once a week)
• Sharetoo Carsharing usage for private and company purposes, and rent-a-car discount

If you are interested in the position and believe that your skills align with the requirements, don't hesitate to apply.